Refund policy
Last updated: August 24, 2026
We want you to be completely satisfied with every purchase from Thrifty Party Supplies. If something isn't quite right, we're here to make it right. Please review our return, refund, and exchange policy below.
Our 30-Day Return Guarantee
We accept returns on most items within 30 days from the date of delivery. If you're not happy with your purchase for any reason, simply send it back to us and we'll process your refund or exchange.
Return Eligibility
To qualify for a return, refund, or exchange, items must meet the following conditions:
- Returned within 30 days of the delivery date.
- Unused, unopened, and in their original packaging.
- Accompanied by a valid order number.
- Returned with all original accessories, tags, and inserts (if applicable).
Non-returnable items (for hygiene or safety reasons):
- Food items, edible decorations, or beverages.
- Floral arrangements and fresh garlands.
- Personalized or custom-made items.
- Final sale or clearance items (clearly marked at time of purchase).
If you're unsure whether your item qualifies, just reach out to us — we're happy to help!
How to Start a Return or Exchange
- Contact us at thriftypartysupplies@gmail.com with your order number and the reason for your return or exchange.
- We will respond within 48 hours with instructions and the address to ship your item back to.
- Pack your item securely in its original packaging (if possible).
- Ship the return using a trackable shipping method. We recommend keeping your tracking number for your records.
Please note: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped or defective product). In those cases, we will provide a prepaid return label at no cost to you.
Free Shipping & Returns
We offer free shipping on all orders — no minimum purchase required. Since you didn't pay for shipping in the first place, there is no shipping fee to deduct from your refund. If you return an item, you will receive a refund for the full purchase price of the item(s) returned.
Exchanges
Changed your mind about the color, size, or style? Or simply want a different item? We've got you covered.
How Exchanges Work
- Contact us at thriftypartysupplies@gmail.com with your order number and let us know what item you'd like instead.
- We will confirm availability of the new item and place it on hold for you.
- Ship the original item back to us within 30 days of delivery (in unused, unopened condition).
- Once we receive and inspect your return, we will ship out the exchange item to you at no additional shipping cost.
Exchange Timelines
| Step | Timeframe |
|---|---|
| Return shipping | Customer ships original item back within 30 days of delivery |
| Inspection of returned item | Within 2–3 business days of receipt |
| Exchange item shipped | Within 2 business days after inspection approval |
| Exchange item delivery | Standard shipping applies (3–5 business days) |
Price Differences on Exchanges
If the new item is more expensive than the original, we will charge the difference to your original payment method.
If the new item is less expensive than the original, we will refund the difference to your original payment method.
Important Exchange Notes
Exchange items are subject to stock availability. If the item you want is out of stock, we will offer you a full refund instead.
If you need the exchange item urgently, we recommend placing a new order for the desired item and returning the original for a refund — this way you won't have to wait for the return process to complete.
Refund Process & Timeline
Once we receive your returned item, here's what happens next:
| Step | Timeframe |
|---|---|
| Return inspection | Within 2–3 business days of receiving the returned item |
| Refund approval & processing | Within 5 business days after inspection approval |
| Refund appears on your bank/credit card statement | 5–10 business days after we issue it (varies by bank) |
Total estimated time from when we receive your return to when you see the refund on your account: 10–15 business days.
Refund Method
- Refunds are issued to the original payment method used at checkout.
- If the original payment method is no longer available, please contact us and we'll work with you to find an alternative solution.
Partial Refunds
Partial refunds may be granted in the following situations:
- Items returned with missing packaging, tags, or accessories.
- Items showing visible signs of use or damage (not due to shipping).
- Returns received beyond the 30-day window.
In these cases, a restocking fee may be deducted from the refund amount at our discretion.
Damaged or Defective Items
If you receive a damaged or defective item, we sincerely apologize. Please contact us immediately:
- Within 48 hours of delivery for damaged items (so we can file a shipping claim).
- Include photos of the damaged item and packaging in your email.
- We will offer a full refund, exchange, or replacement (your choice) at no additional cost to you.
- We will provide a prepaid return label and cover all return shipping costs.
Wrong Item Received
If we shipped you the wrong item, please let us know within 7 days of delivery. We will:
- Send you the correct item at no additional cost.
- Provide a prepaid return label for the incorrect item (free of charge).
- Refund any price difference if applicable.
- If you prefer not to wait for the correct item, we can offer a full refund instead.
Order Cancellations
Changed your mind? No problem:
- Cancel within 2 hours of placing your order for a full refund (since we process orders quickly).
- Cancellations after 2 hours may not be possible if the order has already been processed. In that case, please wait to receive the item and follow our standard return process above.
Refund Delays
If you haven't received your refund after the timelines above, please:
- Check your bank or credit card statement again — refunds may take time to post.
- Contact your bank or credit card company — they may have internal processing delays.
- If you've done both and still need help, email us at thriftypartysupplies@gmail.com and we'll investigate.
Need Help?
If you have any questions about returns, exchanges, or refunds, we're just an email or phone call away:
Store Name:Thrifty Party Supplies
Email: thriftypartysupplies@gmail.com
Phone: +1 (213) 622-5658Address: 420 E 8th St, Los Angeles, CA 90014
Business Hours(PST)
Mon – Fri: 10:00 AM – 4:30 PM
Sat: 9:00 AM – 5:00 PM
Sun: 9:00 AM – 3:00 PM
We aim to respond to all emails within 48 hours but at busy times this may take a little longer.